FOR SAILORS
How can I learn more about the Blue Water App?
Please go to our website for more information: www.bluewaterapp.com
It takes a long time to download the App for the first time
The first download of the App takes some time, because all marina data need to be uploaded. Please try to do the first download with a good WIFI or 4G connection. Some Android telephones with a small memory capacity need more time to upload the App.
I did not receive the confirmation email after I paid or booked
The Blue Water App always sends a confirmation email after you paid or booked. It is possible that this email arrived in your Spam box. You can also find your payments and bookings in the App menu: go to “My account” and to “My bookings”
What do the green and grey anchors on the map mean?
You can book or pay at the marinas with a green anchor. Unfortunately this is not yet possible at the marinas with a grey anchor, but you can find all marina details in the marina profile. If you wish to recommend a new marina for the Blue Water App, please send us an email to info@bluewaterapp.com or talk with the marina master and explain to him why you wish to use the Blue Water App in marina.
How can I be sure that I have the latest updates of the Blue Water App?
Try to download the latest version of the App in the Apple store or Google Playstore. You can also update the data by going to the menu, click on the “settings symbol” with the small wheel, and click on “Update data” or “Reload all data”.
Where do I find the access codes for the marinas which use Blue Water App for opening doors and gates?
Go to “My account” in the menu and click on “My accesses”. This code should work in all marinas which use the Blue Water App for giving access to gates and it is every time activated when you have paid for your next stay. You can share this code only with your crew.
The App crashes when I try to open it.
Please contact us at info@bluewaterapp.com and our team will try to solve your problem as soon as possible
I am in a marina, which is not listed in the Blue Water App
We are always trying to increase the number of marinas which use the Blue Water App. Please tell the marina master about our App and send us an email to info@bluewaterapp.com so that we can contact this marina
Where can I send suggestions or other feedback?
Please send your feedback to info@bluewaterapp.com
How does the Blue Water App handle my data?
We follow the European data protection legislation and take great care of your data. Please check out our Privacy Statement at https://www.bluewaterapp.com/links-for-skippers
I have no boat, but wish to check out the Blue Water App
When you open the App for the first time, you can skip the boat registration process by clicking on “skip” and in this way you can explore the App. When you make your first payment or booking, we will ask for the boat data, because marinas require these.
Why does the Blue Water App send push messages to me?
We send push messages to keep you up to date about your payments, bookings and other information regarding our services
Why does the Blue Water app wishes to know my location?
We wish to know your location so that we can optimize the booking and payment process with the marinas. You can choose to share your location with us only when you use the Blue Water App.
What is the difference between “booking” and “paying”?
“Booking” you do in advance and this can be done weeks, days or hours before you arrive in the marina. “Paying” you use when you are in the marina and the Blue Water App turns automatically to the “Payment mode” when you arrive in a marina where you can use the Blue Water App to pay for your berth.
After using the Blue Water App to book my berth, where do I moor my boat?
During the booking process, the Blue Water App will show a pop-up with a message from the marina master. If you did not receive a message, then you can go to the arrival dock and the marina staff will allocate a berth to you.
I used the Blue Water App to book or pay and the marina does not know about my booking
Please show the confirmation email to the marina master or go to the App menu and “My Account” and then “My bookings” to show your booking to the marina master. If there is no solution, please contact us at info@bluewaterapp.com so that we can follow up with this marina.
What do the Blue Water App signs mean in the marina?
These signs show that you can use the Blue Water App in this marina
How can I contact the marina to ask questions about their services and facilities?
You can find the marina contact details in the profile of the marina in the App
I received a confirmation email which is not clear.
Find a good WIFI or 4G connection and reload this email by clicking again on it.
I receive a message that my email is already registered
You probably registered for Blue Water App in the past. Please click on “Reset password” and continue the registration with the password which is send to your email address.